SUPPORT & LEGAL

  • How do I sell my artworks?
    Apr 20, 2018

    Above is a detailed 4 minute video explaining how you can sell your artworks on BBuzzArt. Please refer to it if you are having difficulty registering, and feel free to contact us for additional help.

    Note:
    You must be a registered artist to sell artworks on BBuzzArt. To do this, you must first create an account on BBuzzArt. Then click the toggle button on the right to begin your artist registration.

    ※ You must upload a minimum of three works.
    Please note the requirements for each section.

    Following your application, you will receive an email either approving or declining your application. In most cases, if you have been declined, it is because you have an incomplete profile (e.g. you did not upload three images, or did not fulfill the required number of words in your introductory profile).

  • How do I change my email address?
    Feb 1, 2018

    Through the site: Click on your profile picture on the top right-hand corner and the option to change your email should show.
    Through the app: Click on the profile tab, the settings icon on the top right-hand corner, and you should be able to change your email there.

  • How do I check my sales/payouts?
    Feb 1, 2018

    Click on your profile picture on the top right-hand corner and you will find the options to go straight to your sales and payouts tabs.

  • How do I sell my artwork/decide not to sell the artwork after uploading the image?
    Feb 1, 2018

    Scroll over your image, and on the top right-hand corner a three-dot icon will show. Press edit to change it to ‘for sale’ or to take it off the market.

  • Why aren’t my uploads showing right away?
    Feb 1, 2018

    There might be a lag according to your network speed. Try refreshing, you should be able to find your uploaded works under your profile.

  • Why can’t I upload my photos during Artist Registration?
    Feb 1, 2018

    You must first upload three pictures of three different artwork prior to registering as an artist, by clicking the ‘Upload’ picture on the top right-hand corner next to your profile picture. While you’re at it, fill in the rest of your bio too—it’s important!

  • Why do we require at least 600 words of bio/additional information?
    Feb 1, 2018

    BBuzzArt is not only a social platform, but a community of seriously talented artists who want to make a living through their art. Requirements for the artist registration procedure is necessary to allow followers more insight on the artist and his or her work, and indicates a level of dedication to their craft. Importantly, collectors require additional context and a detailed description increases the likelihood of purchase! This is why it is crucial for you to have a strong introductory profile, and to upload a minimum of 3 artworks to become a registered BBuzzArt artist.

  • How to register yourself as a BBuzzArt artist?
    Feb 1, 2018
    1. After signing up, click on your round profile picture on the upper right-hand corner (next to the upload tab). On mobile, go to the profile tab.
    2. Click ‘profile,’ and then click the icon next to your name to edit.
    3. Scroll down and you will see an option next to ‘Artist Registration.’ Click the slide button and additional boxes that needs input will unfold.
    4. Complete profile and complete by clicking ‘Request Artist Registration.’
    5. Congratulations! You are on your way to becoming a BBuzzArt artist. You will receive an email soon upon completion, and a follow up email indicating your application status (accepted/rejected).
  • How is an artwork priced?
    Jan 11, 2018

    If this is your first time buying an artwork from BBuzzArt, please refer to the following:

    [SAMPLE]
    WORK PRICE: $1,000
    SHIPPING FEE: $50
    CREDITS: $100
    TOTAL: $950

    WORK PRICE: The price as determined by the artist.
    SHIPPING FEE: This is the transfer fee for the artwork from the BBuzzArt Warehouse to the Collector’s designated location. This price is added to the Artwork Price during checkout.
    CREDITS: The Collector can choose to use previously accumulated credit to subsidize up to 10% of the Artwork Price. This sum is deducted from the Artwork Price.
    TOTAL: This is the actual sum to be paid by the Collector.

  • How do I pack and send my work?
    Jan 11, 2018

    Important: Please ensure that your painting is completely dry before shipment. BBuzzArt is not responsible for any damages arising from hasty shipment.
    Avoid direct contact by using cotton gloves, and do not assert excessive pressure when packing your artwork.

    Paintings Smaller than 48’’ x 48’’

    1. Wrap the painting in archival tissue paper, avoiding direct contact. Fold four 8’’ x 8’’ square pieces of the same paper into triangular pockets, and wrap the painting corners.
    2. Tape the paper corners to a foam board or thick cardboard, and wrap with plastic sheeting or place in a waterproof plastic bag. Tape all openings, and wrap twice with bubble wrap.
    3. Sandwich your artwork between 2 pieces of foam board. The foam board should be approximately 2-3 inches bigger than the wrapped artwork, and securely taped together.
    4. Place the wrapped painting into a cardboard box that is 3 inches wider on all sides. Fill empty spaces with bubble wrap, and seal the box in an H-formation.
    5. Tape the shipping label onto the box using clear tape, and mark “FRAGILE.”

    Paintings Larger than 48’’ x 48’’
    All works bigger than than 48’’ on any side must be packed into a wooden crate.

    1. Wearing cotton gloves, wrap the painting in archival tissue paper, avoiding direct contact with your hands. Fold four 8’’ x 8’’ square pieces of the same paper to create triangular pockets, and wrap the painting corners.
    2. Tape the paper corners to a foam board or thick cardboard to secure, and wrap with plastic sheeting or place in a waterproof plastic bag. Tape all openings, and wrap at least three times with bubble wrap.
    3. Place in wooden crate and seal.

    How to Pack in a Crate
    Crates are appropriate for any sculptures, large and/or fragile works.

    1. Measure the height, width, and depth of the pre-wrapped artwork with an extra 1/2’’ for the foam board lining, and approximately 3-4 inches for sculptures. Fill extra space with bubble wrap or shredded paper.
    2. Cut 4 pieces of plywood to build a frame with an opening using the measurements in Step 1. The lid must be easily unscrewed by the recipient.
    3. Assemble the 3 strips of plywood together, using screws and wood glue to create the box, and line inside with foam board using tape or glue. If using glue, wait for it to dry.
    4. Cut 2 sheets of plywood to make the front and back panel of the crate, and secure a sheet to the back of the frame with wood glue or screws.
    5. Place a piece of foam board inside the crate, and then your wrapped artwork inside. There should be no room for movement inside. Cover your work with another layer of foam board. Secure the remaining sheet from Step 4 on top.
    6. Clearly label the removable lid with “UNSCREW THIS SIDE ONLY.” Write additional instructions on the crate if necessary, and mark as FRAGILE with clear tape.
      Recommended: Adding a handle to the crate eases transport.

    Framed Paintings

    1. Remove painting from the glass/acrylic frame, and apply 2 pieces of painter tape diagonally on the frame, forming a large ‘X’ shape to prevent shattering. Tape the glass between 2 pieces of foam board, that are 2 inches larger than the glass on all sides.
    2. Wrap painting in, archival tissue paper and then in plastic sheeting. Wrap all corners with paper triangles.
    3. Wrap the framed painting at least 3 times with bubble wrap. The cardboard box or custom crate should have 3 inches of extra space on all sides. Secure with packing tape.
      If your painting is larger than 18’’ x 24’’, use a wooden crate. If smaller, then proceed to Step 4.
    4. Sandwich wrapped painting between 2 foam board sheets, and secure with tape. Place in cardboard box, and fill empty space with shredded paper and bubble wrap. Seal with packing tape.
    5. Label as FRAGILE with clear tape.

    Rolled canvas painting
    All paintings that are larger than 72’’ x 72’’ must be carefully rolled and shipped in a heavy-duty mailing tube, that is 8’’ x 12’’.

    1. Completely cover your canvas between 2 layers of acid free archival paper, and roll around the shape of the small tube. The painted side must face outwards. Take care as to not wrap too tightly to prevent damage.
    2. Wrap in bubble wrap and secure with tape. Then place into the larger mailing tube, filling empty spaces with bubble wrap. Place cap and seal.
    3. Label as FRAGILE with clear tape.
  • How do I price my artwork?
    Jan 11, 2018

    As the creator, you determine the price of your work. For first timers, please take into consideration this BBUZZART sample:

    [SAMPLE]
    WORK PRICE: $1,000
    BBUZZART COMMISSION: $300
    SHIPPING FEE: $100
    OTHER CHARGES: $0
    YOUR PROFIT: $600

    WORK PRICE: This is the price registered by the artist. The starting price is $200.
    BBUZZART COMMISSION: As a service that prioritizes the artist, BBuzzArt receives 30\% of the sold artwork’s price as commission—one of the lowest and most competitive rates. In comparison, sales through a traditional gallery generally deduct 50\% of the final price.
    SHIPPING FEE: This is the transfer fee of the artwork to the BBuzzArt Warehouse. This price is added to the Artwork Price during checkout. In partnership with FEDEX Delivery Service, our artists are able to transport their artwork securely and at a discounted rate.
    OTHER CHARGES: These are additional costs arising from possible mistakes, such as the artist submitting another artwork than the one desired.
    YOUR PROFIT: The total profit received by the artist

  • How do I photograph my artwork?
    Jan 11, 2018

    It is crucial for you to take high quality photographs that most accurately depicts your artwork and represents it in real life! Please upload a minimum of one, to at most five pictures that clearly captures the entirety of the artwork without any borders or frames.

    The main picture is the representative picture that accurately shows your artwork, and what a potential Collector sees!
    The remaining four may be sketches, close ups, photographed displayed on a wall, showcasing your creative process and other additional examples contextualizing your artwork.
    The file size must be less than 20MB, and the image size less than 2,000 x 2,000 pixels.

  • How is my order processed?
    Jan 11, 2018

    It is our top priority to ensure that the artist’s ‘pride and joy’ is safely delivered into your hands. BBuzzArt works closely with the artist and the collector every step of the way, and we will email you to guide you through the following procedure:

    Step 1: Order Placement
    The Collector finds a desired artwork, places the order and proceeds with payment.

    Step 2: Artwork Received by BBuzzArt
    The artwork is received by BBuzzArt from the artist. BBuzzArt works in partnership with FEDEX for a discounted rate and guarantees quality service for BBuzzArt artists.

    Step 3: Artwork Assurance
    The accuracy of the artwork is matched to the description on the BBuzzArt website, and is verified by a dedicated BBuzzArt team.

    Step 4: Order Shipment
    The artwork is carefully delivered to the Collector’s designated address.

    Step 5: Transaction Completed
    The artwork is expected to be received within the next 7 days, completing our transaction. BBuzzArt accepts all complaints/refunds within the first 7 days without penalty should there be a defect in the artwork. However, buyers are held accountable for refunds due to personal reasons, and are responsible for bearing refund costs such as shipping fees.

  • Didn’t you receive a verification e-mail?
    Apr 6, 2016
    1. Check your e-mail address correctly again.
    2. Check the spam or junk folder in your e-mail account also.
    3. It may take some time depending on the e-mail service you use. If you didn't receive an e-mail from us, please move to the following page.
      (https://www.bbuzzart.com/account/e-mail-verification)
  • Didn't receive an email to reset your password?
    Apr 6, 2016
    1. Check the spam or junk folder in your e-mail account.
    2. Check the e-mail accounts connected to your BBuzzArt account.
    3. Try to reset your password again.
    4. If you still don't receive the e-mail after requesting a password reset, please move to the following page.
      (https://www.bbuzzart.com/account/reset-password)
  • How can I change my current password?
    Apr 6, 2016

    You need to sign in your account, and then you can change your password on your profile.

    1. Click CHANGE PASSWORD.
    2. Type your current and new password.
    3. Click CHANGE.
  • What should I do when I face an error message about an existing account during sign up?
    Apr 6, 2016

    You can only sign up for one BBuzzArt account per e-mail address. If you're seeing an error message that says there's an existing account associated with your e-mail address, review these troubleshooting tips:

    1. If you already opened a BBuzzArt account using your e-mail address but lost your password, you can request a reset password.(https://www.bbuzzart.com/account/reset-password)
    2. If you share this e-mail address with someone else who already has a BBuzzArt account, you'll need to use a different e-mail address to create your account.
    3. If you think you received this message by mistake, please contact us via the following page.(https://www.bbuzzart.com/support/contactus)
  • I received an email that I created a new BBuzzArt account, but I didn't sign up using this email address.
    Apr 6, 2016

    Most likely, someone tried to sign up a BBuzzArt account with your e-mail addresses.
    Don't worry about it. The account can't be activated if you don't click the link in the e-mail.
    If you want to delete the account, please report to us via the following page.
    (https://www.bbuzzart.com/support/contactus)

  • How can I change my name?
    Apr 6, 2016
    1. Click an EDIT button on the top left of PROFILE page.
    2. Enter your name and click save.
  • How can I permanently delete my account?
    Apr 6, 2016

    Please fill in the 'Contact Us' form on https://www.bbuzzart.com/support/contactus to request the permanent deletion of your account.

    In order for your account to be deleted, you must input the email address that you used to sign up for BBuzzArt, and you must be logged in.

  • How do I report a fake account?
    Apr 6, 2016

    If you witness someone pretending to be you or uploads artworks of other artists without copyright permission, please report to us via the following page.
    (https://www.bbuzzart.com/support/contactus)

  • How do I report inappropriate or abusive content on BBuzzArt (ex. Nudity, hate speech, threats?)
    Apr 6, 2016

    Please click 'the top right' of the art detail page. You can then “flag an issue.” Report to us by selecting your issue.

  • I was warned for uploading an inappropriate photo or writing or video.
    Apr 6, 2016

    Photos, writings and videos containing drug use, graphic content or nudity are not allowed on BBuzzArt. We also don't allow photos or videos that glorify violence or attack an individual or group.

  • What types of content do we not allow on BBuzzArt?
    Apr 6, 2016
    • Nudity or other sexually suggestive content
    • Hate speech, credible threats or direct attacks on an individual or group
    • Content that contains self-harm or excessive violence
    • Fake or impostor profiles
    • Spam

    If you see something on BBuzzArt that doesn't follow the Community Standards, please log into your account from a computer and use the report links usually located next to the abusive content.

  • Does BBuzzArt remove all reported content from the service?
    Apr 6, 2016

    No, we usually consider the reported content carefully.
    However, if it violates the policy of BBuzzArt, we may take one of the following measures: content removal, account disabled, and working with law enforcement when we believe there is a genuine risk of physical harm or direct threats to public safety.

  • What do I have to do when the application does not work even though I successfully downloaded the BBuzzArt app?
    Apr 6, 2016

    If you have this issue, please report to us via https://www.bbuzzart.com/support/contactus

  • How can I report errors to BBuzzArt?
    Apr 6, 2016

    Please report your problems to info@bbuzzart.com.
    Your detailed descriptions, and appropriate screenshots will help us address your problems in an efficient and timely manner.